Question 1

Do I need to make an appointment, or can I walk in?

Accepted Answer

You can make an appointment here before visiting the clinic. We also welcome walk-in patients at all our clinics. For a faster visit, join the queue from this portal or start a teleconsultation without coming in.

Question 2

What should I bring for my clinic visit?

Accepted Answer

Please bring your NRIC, FIN, or passport. If you have a CHAS, Merdeka Generation, or Pioneer Generation card, bring it for subsidies. Bring a list of your current medicines and any recent medical memos or referral letters. For health screening, bring your NRIC and CHAS/MG/PG card if you have one.

Question 3

What are the clinic’s opening hours?

Accepted Answer

Opening hours vary by clinic. Many AspenHealth network clinics (HeartlandHealth, 57 Medical, Braddell Medical Clinic, and 1 Medical Teck Ghee) run morning and evening sessions, including weekends at selected outlets. Please check the clinic on Clinics near me or call Patient Care at 6797 8800 before you visit.

Question 4

What services does the clinic provide?

Accepted Answer

We provide family GP care for adults and children, including acute illness, paediatric care, vaccinations, chronic disease management, health screening, and minor procedures. Selected locations offer housecalls. Our clinics are CHAS-supported, MediSave-accredited, and wheelchair-accessible.

Question 5

How do I contact the clinic for enquiries?

Accepted Answer

Call Patient Care at 6797 8800, or email contact-us@aspenhealth.sg. You can also use live support on this portal. For a specific outlet, use the phone number on Clinics near me.

Question 6

Is there parking available near the clinic?

Accepted Answer

Our clinics are wheelchair-accessible. Parking is typically at the HDB or mall carpark next to the clinic. Fees depend on the carpark operator.

Question 7

Do you accept CHAS?

Accepted Answer

Yes. HeartlandHealth and our AspenHealth network clinics are CHAS GP clinics. Eligible Singapore Citizens can use CHAS (and MG/PG where applicable) to subsidise acute and chronic care. Please bring your card to registration.

Question 8

Can I use MediSave?

Accepted Answer

Our clinics are MediSave-accredited. MediSave may be used for eligible items such as Chronic Disease Management Programme (CDMP) care, approved vaccinations under MediSave 500, Flexi-MediSave for Singaporeans aged 60 and above, and day surgery at our clinics. Limits and eligibility follow MOH and CPF rules. Ask at the counter if your visit qualifies.

Question 9

What government schemes do you support?

Accepted Answer

Singapore citizens may enjoy subsidies for consultations, chronic care, screenings, and vaccinations. We support CHAS and Screen for Life at our GP clinics. Details are on the HeartlandHealth schemes page. Bring the relevant card or letter so we can apply the correct subsidy.

Question 10

How can I pay?

Accepted Answer

You can usually pay by cash, card, or PayNow at the clinic. Teleconsult fees are paid online during check-in. Subsidies (CHAS, MediSave) are processed at the clinic when you are eligible and have brought the required documents.

Question 11

How do I check that a medical certificate is genuine?

Accepted Answer

Patients who need a PDF copy of their MC should log in and use My documents. To confirm a printed medical certificate is genuine, contact the clinic that issued it.

Question 12

Can foreigners and work pass holders visit the clinic?

Accepted Answer

Yes. Walk-ins and appointments are welcome. Please bring your FIN, work pass, or passport for registration.

Question 13

Can I use CHAS or MediSave if I am a foreigner?

Accepted Answer

CHAS subsidies are for eligible Singapore Citizens. MediSave is for CPF members with a MediSave balance (typically citizens and PRs who contribute to CPF). Work pass holders without MediSave should expect to pay the clinic bill in full. Permanent residents should bring their NRIC and ask at the counter about MediSave for eligible services.

Question 14

Do I need a company letter or insurance guarantee?

Accepted Answer

If your employer or insurer is paying, bring the letter of guarantee, corporate panel card, or claim form they gave you. Without it, you may need to pay first and claim from your insurer later.